helloreply. See it in action
AI receptionist for cafés and restaurants

Take reservations and pre-orders during the lunch rush.

“Table for 6 tonight?” “Do you have the burnt cheesecake today?” “Halal?” — asked while you’re plating. HelloReply answers from your menu, takes the reservation or pre-order and confirms it, all in the chat.

See it in action See pricing

Free setup · Replies in BM and English · Cancel anytime

HelloReply online · replying
Hi, table for 6 tonight 7.30pm can?
Hi! Yes, we have a table for 6 at 7:30pm tonight 🍽️ May I have a name and phone number for the booking?
Ahmad, 012-xxx. Halal ah?
Booked for Ahmad, 6 pax at 7:30pm. Yes, we’re pork-free and all our meat is halal-certified. See you tonight!

Example conversation. Prices are illustrative.

Sound familiar?

Where cafés and restaurants lose customers.

Reservation requests go unanswered during service; the table goes to the place that replied.

The same menu questions, 40 times a day.

Cake pre-orders for the weekend get lost in WhatsApp.

What it handles for a café

Trained on your café, not a generic script.

Menu and prices

Answers from your menu, including today’s specials.

Reservations

Takes name, pax and time, and confirms.

Pre-orders

Cakes, platters, catering — collects the details and sends your payment link.

Delivery and pickup

Explains areas, fees and timing.

Halal, allergens, parking

The questions you answer every single day.

Weekend broadcasts

“New menu this Saturday” to everyone who’s ordered before. Pro plan.

More than text replies

Every kind of reply, handled.

Voice notes, photos, bookings, follow-ups — the things a real receptionist does, not a “press 1” menu.

Natural text

Answers in full sentences, in your style — EN or BM.

Hi! The medium bouquet is RM89, delivery to KK today 🌸
Understands voice notes

Customer sends a voice message — it listens and replies.

🎤 0:14 → “Yes, we’re open until 8pm tonight.”
Understands photos

Customer sends a picture — it knows what they’re asking about.

📷 → “That’s our Blush Rose set, RM129.”
Books the appointment

Checks the slot and books it, right inside the chat.

📅 Booked: Tue 3:00pm · reminder sent
Follows up

Customer goes quiet? It checks back politely, once or twice.

“Hi Aisyah, still keen on the Saturday slot? I can hold it till 6pm 😊”
Asks for the review

After the job is done, it asks happy customers for a Google review. Pro plan.

“Glad you loved it! Would you leave us a quick review? ⭐”
Hands over to you

Outside what it knows? It flags the chat and emails you — never makes things up.

⚠️ AI needs help · Wei Jie asked about bulk corporate pricing
Broadcasts

One message to a whole customer group, each with their own name filled in. Pro plan.

“Hi {name}, your car service is due this month — book a slot?”
How it works

We set it up. You check it. It goes live.

1

Sign up (2 minutes)

Tell us about your café — website, price list, hours, the questions you get most.

2

We train it — free

We build your receptionist from your own information and connect your channels. You test it before anyone else sees it.

3

Live in a few days

It replies, books and follows up. You read every chat and step in whenever you like.

Speaks the way your customers type

BM, English, Manglish — it answers in whichever one comes in.

No language switch, no “please type in English”. Same question, four ways Malaysians actually send it.

Bahasa Malaysia
Ada stok lagi tak? Berapa harga?
Ada stok bah 😊 Harga RM89, boleh hantar ke KK hari ini. Nak saya tempahkan satu?
English
Still have stock? How much?
Yes, still in stock 😊 It’s RM89 and we can deliver in KK today. Shall I reserve one for you?
Sabahan / Manglish
Bos, still ada stock ka? Brapa?
Ada lagi bos 😊 RM89 saja, KK delivery today pun boleh. Mau saya book satu for you?
中文
还有货吗？多少钱？
还有货哦 😊 RM89，今天就能送到亚庇。要帮您预留一个吗？
Pricing for cafés and restaurants

Most cafés and restaurants choose Lite — RM89/month.

Most cafés get asked on Instagram and Facebook first. Start on Lite, add WhatsApp with Pro.

Recommended for cafés and restaurants

Lite

RM89 /month

Instagram + Facebook + website chat.

  • ✓ Replies, sells and captures leads 24/7
  • ✓ Sounds like you, in BM and English
  • ✓ Understands voice notes and photos
Start now

Pro

RM169 /month

Everything in Lite, plus WhatsApp.

  • ✓ WhatsApp included
  • ✓ Auto follow-ups and reminders
  • ✓ Appointment booking
  • ✓ Broadcasts to your customer list
  • ✓ Google review requests
Start now

No setup fee · 14-day free trial · card or FPX online banking · billing starts day 15 · cancel anytime

Questions from cafés and restaurants

The things café owners ask us.

Does it know today’s specials?

Tell us once (or send a photo of the board) and it updates the same day.

Can it take food orders?

It takes pre-orders and sends your payment link. For live table orders, your POS is still the right tool.

Can it handle Google reviews?

On Pro it asks happy customers for a Google review after their visit.

Is my customers’ data safe?

Yes. Conversations are stored on servers in Germany under EU privacy law, never used to train AI, and you can delete any customer’s history anytime.

All questions →

Give your café a receptionist that never clocks off.

Free setup, 14-day trial, cancel anytime.

Start now See it in action

Also built for

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