helloreply. See it in action
AI receptionist for clinics

Your clinic’s front desk, open 24 hours.

Patients message at 10pm asking if you’re open, how much a consultation costs, and whether you take their panel. HelloReply answers, books them in and reminds them — so your staff can look after the people in front of them.

Try the clinic demo See pricing

Free setup · Replies in BM and English · Cancel anytime

HelloReply online · replying
Hi doctor, open today? My son has fever.
Hi! Yes, we’re open until 9pm tonight. A consultation is RM45, medication separate. Would you like me to book a slot so you don’t wait?
Yes please, around 7pm. Do you take AIA panel?
Yes, we accept AIA 😊 I’ve booked 7:00pm for your son. Please bring his IC and your AIA card. I’ll remind you at 6pm.

Example conversation. Prices are illustrative.

Sound familiar?

Where clinics lose customers.

Patients WhatsApp after hours and book with whoever replies first.

Your nurse spends half the morning answering “are you open?” and “how much?”.

No-shows, because nobody had time to send a reminder.

What it handles for a clinic

Trained on your clinic, not a generic script.

Opening hours and location

Including public holidays and which branch.

Consultation fees and panels

Quotes your fees and answers which insurance panels you accept.

Books appointments

Finds a slot and confirms it in the chat.

Sends reminders

The day before, so fewer no-shows. Pro plan.

Knows what it can’t say

No medical advice. Symptoms get a polite “please come in” and a booking.

Hands over to your staff

Anything unusual is flagged and emailed to you.

More than text replies

Every kind of reply, handled.

Voice notes, photos, bookings, follow-ups — the things a real receptionist does, not a “press 1” menu.

Natural text

Answers in full sentences, in your style — EN or BM.

Hi! The medium bouquet is RM89, delivery to KK today 🌸
Understands voice notes

Customer sends a voice message — it listens and replies.

🎤 0:14 → “Yes, we’re open until 8pm tonight.”
Understands photos

Customer sends a picture — it knows what they’re asking about.

📷 → “That’s our Blush Rose set, RM129.”
Books the appointment

Checks the slot and books it, right inside the chat.

📅 Booked: Tue 3:00pm · reminder sent
Follows up

Customer goes quiet? It checks back politely, once or twice.

“Hi Aisyah, still keen on the Saturday slot? I can hold it till 6pm 😊”
Asks for the review

After the job is done, it asks happy customers for a Google review. Pro plan.

“Glad you loved it! Would you leave us a quick review? ⭐”
Hands over to you

Outside what it knows? It flags the chat and emails you — never makes things up.

⚠️ AI needs help · Wei Jie asked about bulk corporate pricing
Broadcasts

One message to a whole customer group, each with their own name filled in. Pro plan.

“Hi {name}, your car service is due this month — book a slot?”
How it works

We set it up. You check it. It goes live.

1

Sign up (2 minutes)

Tell us about your clinic — website, price list, hours, the questions you get most.

2

We train it — free

We build your receptionist from your own information and connect your channels. You test it before anyone else sees it.

3

Live in a few days

It replies, books and follows up. You read every chat and step in whenever you like.

Speaks the way your customers type

BM, English, Manglish — it answers in whichever one comes in.

No language switch, no “please type in English”. Same question, four ways Malaysians actually send it.

Bahasa Malaysia
Ada stok lagi tak? Berapa harga?
Ada stok bah 😊 Harga RM89, boleh hantar ke KK hari ini. Nak saya tempahkan satu?
English
Still have stock? How much?
Yes, still in stock 😊 It’s RM89 and we can deliver in KK today. Shall I reserve one for you?
Sabahan / Manglish
Bos, still ada stock ka? Brapa?
Ada lagi bos 😊 RM89 saja, KK delivery today pun boleh. Mau saya book satu for you?
中文
还有货吗？多少钱？
还有货哦 😊 RM89，今天就能送到亚庇。要帮您预留一个吗？
Pricing for clinics

Most clinics choose Pro — RM169/month.

Clinics run on WhatsApp and reminders. Pro includes both.

Lite

RM89 /month

Instagram + Facebook + website chat.

  • ✓ Replies, sells and captures leads 24/7
  • ✓ Sounds like you, in BM and English
  • ✓ Understands voice notes and photos
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Recommended for clinics

Pro

RM169 /month

Everything in Lite, plus WhatsApp.

  • ✓ WhatsApp included
  • ✓ Auto follow-ups and reminders
  • ✓ Appointment booking
  • ✓ Broadcasts to your customer list
  • ✓ Google review requests
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No setup fee · 14-day free trial · card or FPX online banking · billing starts day 15 · cancel anytime

Questions from clinics

The things doctors ask us.

Will it give medical advice?

No. It answers about your clinic — hours, fees, panels, services — and books the appointment. Anything about symptoms or treatment gets a polite “please come in and see the doctor”.

Can it answer in Bahasa Malaysia?

Yes. It replies in whichever language the patient writes in — BM or English.

We have more than one branch

Fine. It knows each branch’s hours, address and doctors, and books the right one.

Is my customers’ data safe?

Yes. Conversations are stored on servers in Germany under EU privacy law, never used to train AI, and you can delete any customer’s history anytime.

All questions →

Give your clinic a receptionist that never clocks off.

Free setup, 14-day trial, cancel anytime.

Start now See it in action

Also built for

Dental clinicsFloristsSalons and spasCafés and restaurantsOnline shops
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