helloreply. See it in action
AI receptionist for online shops

Turn “PM me the price” into paid orders.

Every ad comment, every “stock ada?”, every “how much shipping to Sarawak?” — answered in seconds, in the customer’s language, with your payment link at the end. HelloReply works through the night so your ads keep converting after you log off.

See it in action See pricing

Free setup · Replies in BM and English · Cancel anytime

HelloReply online · replying
Stock ada for size M? Ship to Sarawak brapa?
Ada, size M still available 😊 Shipping to Sarawak is RM8, 3–5 working days. Nak saya tolong order sekarang?
Buy 2 can discount?
For 2 pieces, shipping is free 🎁 Total RM158. Here’s the payment link — send me a screenshot once paid and we’ll confirm your order 📦

Example conversation. Prices are illustrative.

Sound familiar?

Where online shops lose customers.

“Price?” comments on your ads go cold before you reply.

Customers ask the same stock and shipping questions all day.

You answer at 8am to find they bought from a competitor at 11pm.

What it handles for a online shop

Trained on your online shop, not a generic script.

Stock, sizes, variants

Answers from your product list.

Shipping fees and times

By state, East and West Malaysia.

Ad comments → DM

Replies to “PM” and “price?” comments and moves them to a private chat.

Payment link

Sends it and flags the order to you to confirm.

Order questions

“When will it ship?” — answers with your usual processing and delivery times.

Broadcasts

New launch or restock to past buyers. Pro plan.

More than text replies

Every kind of reply, handled.

Voice notes, photos, bookings, follow-ups — the things a real receptionist does, not a “press 1” menu.

Natural text

Answers in full sentences, in your style — EN or BM.

Hi! The medium bouquet is RM89, delivery to KK today 🌸
Understands voice notes

Customer sends a voice message — it listens and replies.

🎤 0:14 → “Yes, we’re open until 8pm tonight.”
Understands photos

Customer sends a picture — it knows what they’re asking about.

📷 → “That’s our Blush Rose set, RM129.”
Books the appointment

Checks the slot and books it, right inside the chat.

📅 Booked: Tue 3:00pm · reminder sent
Follows up

Customer goes quiet? It checks back politely, once or twice.

“Hi Aisyah, still keen on the Saturday slot? I can hold it till 6pm 😊”
Asks for the review

After the job is done, it asks happy customers for a Google review. Pro plan.

“Glad you loved it! Would you leave us a quick review? ⭐”
Hands over to you

Outside what it knows? It flags the chat and emails you — never makes things up.

⚠️ AI needs help · Wei Jie asked about bulk corporate pricing
Broadcasts

One message to a whole customer group, each with their own name filled in. Pro plan.

“Hi {name}, your car service is due this month — book a slot?”
How it works

We set it up. You check it. It goes live.

1

Sign up (2 minutes)

Tell us about your online shop — website, price list, hours, the questions you get most.

2

We train it — free

We build your receptionist from your own information and connect your channels. You test it before anyone else sees it.

3

Live in a few days

It replies, books and follows up. You read every chat and step in whenever you like.

Speaks the way your customers type

BM, English, Manglish — it answers in whichever one comes in.

No language switch, no “please type in English”. Same question, four ways Malaysians actually send it.

Bahasa Malaysia
Ada stok lagi tak? Berapa harga?
Ada stok bah 😊 Harga RM89, boleh hantar ke KK hari ini. Nak saya tempahkan satu?
English
Still have stock? How much?
Yes, still in stock 😊 It’s RM89 and we can deliver in KK today. Shall I reserve one for you?
Sabahan / Manglish
Bos, still ada stock ka? Brapa?
Ada lagi bos 😊 RM89 saja, KK delivery today pun boleh. Mau saya book satu for you?
中文
还有货吗？多少钱？
还有货哦 😊 RM89，今天就能送到亚庇。要帮您预留一个吗？
Pricing for online shops

Most online shops choose Lite — RM89/month.

Ads run on Facebook and Instagram, so Lite covers most online shops. Add WhatsApp with Pro.

Recommended for online shops

Lite

RM89 /month

Instagram + Facebook + website chat.

  • ✓ Replies, sells and captures leads 24/7
  • ✓ Sounds like you, in BM and English
  • ✓ Understands voice notes and photos
Start now

Pro

RM169 /month

Everything in Lite, plus WhatsApp.

  • ✓ WhatsApp included
  • ✓ Auto follow-ups and reminders
  • ✓ Appointment booking
  • ✓ Broadcasts to your customer list
  • ✓ Google review requests
Start now

No setup fee · 14-day free trial · card or FPX online banking · billing starts day 15 · cancel anytime

Questions from online shops

The things shop owners ask us.

Can it connect to my online store’s stock?

It works from the product list you give us. We update it when your stock changes — tell us, or send the new list.

Does it reply to comments on ads?

Yes. Comments on your Facebook and Instagram posts and ads get a reply and a private message.

Can it negotiate?

Only within the rules you set — free shipping over an amount, a bundle price, or no discount at all.

Is my customers’ data safe?

Yes. Conversations are stored on servers in Germany under EU privacy law, never used to train AI, and you can delete any customer’s history anytime.

All questions →

Give your online shop a receptionist that never clocks off.

Free setup, 14-day trial, cancel anytime.

Start now See it in action

Also built for

ClinicsDental clinicsFloristsSalons and spasCafés and restaurants
Start free trial Try demo