helloreply. See it in action
AI receptionist for salons and spas

Book your chairs without putting the scissors down.

Clients ask for prices, availability and “who’s free Saturday?” while you’re mid-colour. HelloReply answers, books the slot, reminds them the day before and nudges regulars who are due.

See it in action See pricing

Free setup · Replies in BM and English · Cancel anytime

HelloReply online · replying
Hi, how much for hair colour, medium length?
Hi! Full colour for medium length is from RM180, about 2 hours. Saturday we have 11am and 2pm free — which do you prefer? 💇‍♀️
2pm with Jenny if possible
Done — Saturday 2:00pm with Jenny ✨ I’ll remind you Friday evening. Anything else you’d like to add, like a treatment?

Example conversation. Prices are illustrative.

Sound familiar?

Where salons and spas lose customers.

Messages pile up while you’re with a client; by evening they’ve booked elsewhere.

No-shows on Saturday because nobody sent a reminder.

Instagram DMs and WhatsApp in two different places.

What it handles for a salon

Trained on your salon, not a generic script.

Price list

Every service, by length or package, from your list.

Books appointments

Knows which stylist does what, and books the slot.

Reminders

Day-before reminders cut no-shows. Pro plan.

Fills quiet days

Broadcast a promo to past clients when Tuesday looks empty. Pro plan.

Upsells gently

Suggests a treatment or add-on when it fits.

Instagram comments

Replies to comments on your posts and brings them to DM.

More than text replies

Every kind of reply, handled.

Voice notes, photos, bookings, follow-ups — the things a real receptionist does, not a “press 1” menu.

Natural text

Answers in full sentences, in your style — EN or BM.

Hi! The medium bouquet is RM89, delivery to KK today 🌸
Understands voice notes

Customer sends a voice message — it listens and replies.

🎤 0:14 → “Yes, we’re open until 8pm tonight.”
Understands photos

Customer sends a picture — it knows what they’re asking about.

📷 → “That’s our Blush Rose set, RM129.”
Books the appointment

Checks the slot and books it, right inside the chat.

📅 Booked: Tue 3:00pm · reminder sent
Follows up

Customer goes quiet? It checks back politely, once or twice.

“Hi Aisyah, still keen on the Saturday slot? I can hold it till 6pm 😊”
Asks for the review

After the job is done, it asks happy customers for a Google review. Pro plan.

“Glad you loved it! Would you leave us a quick review? ⭐”
Hands over to you

Outside what it knows? It flags the chat and emails you — never makes things up.

⚠️ AI needs help · Wei Jie asked about bulk corporate pricing
Broadcasts

One message to a whole customer group, each with their own name filled in. Pro plan.

“Hi {name}, your car service is due this month — book a slot?”
How it works

We set it up. You check it. It goes live.

1

Sign up (2 minutes)

Tell us about your salon — website, price list, hours, the questions you get most.

2

We train it — free

We build your receptionist from your own information and connect your channels. You test it before anyone else sees it.

3

Live in a few days

It replies, books and follows up. You read every chat and step in whenever you like.

Speaks the way your customers type

BM, English, Manglish — it answers in whichever one comes in.

No language switch, no “please type in English”. Same question, four ways Malaysians actually send it.

Bahasa Malaysia
Ada stok lagi tak? Berapa harga?
Ada stok bah 😊 Harga RM89, boleh hantar ke KK hari ini. Nak saya tempahkan satu?
English
Still have stock? How much?
Yes, still in stock 😊 It’s RM89 and we can deliver in KK today. Shall I reserve one for you?
Sabahan / Manglish
Bos, still ada stock ka? Brapa?
Ada lagi bos 😊 RM89 saja, KK delivery today pun boleh. Mau saya book satu for you?
中文
还有货吗？多少钱？
还有货哦 😊 RM89，今天就能送到亚庇。要帮您预留一个吗？
Pricing for salons and spas

Most salons and spas choose Pro — RM169/month.

Bookings and reminders are the whole game for a salon. Pro includes them.

Lite

RM89 /month

Instagram + Facebook + website chat.

  • ✓ Replies, sells and captures leads 24/7
  • ✓ Sounds like you, in BM and English
  • ✓ Understands voice notes and photos
Start now
Recommended for salons and spas

Pro

RM169 /month

Everything in Lite, plus WhatsApp.

  • ✓ WhatsApp included
  • ✓ Auto follow-ups and reminders
  • ✓ Appointment booking
  • ✓ Broadcasts to your customer list
  • ✓ Google review requests
Start now

No setup fee · 14-day free trial · card or FPX online banking · billing starts day 15 · cancel anytime

Questions from salons and spas

The things salon owners ask us.

Can clients ask for a specific stylist?

Yes. It notes the stylist they want and books the slot; your team confirms the stylist is free.

Can it send promos?

On Pro, yes — one message to all past clients or a group, with their names filled in.

We’re mostly on Instagram

Lite covers Instagram, Facebook and website chat. Add WhatsApp with Pro when you’re ready.

Is my customers’ data safe?

Yes. Conversations are stored on servers in Germany under EU privacy law, never used to train AI, and you can delete any customer’s history anytime.

All questions →

Give your salon a receptionist that never clocks off.

Free setup, 14-day trial, cancel anytime.

Start now See it in action

Also built for

ClinicsDental clinicsFloristsCafés and restaurantsOnline shops
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